At Dr. Herb, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.thedrherb.com) and purchase products. By using our website, you agree to the practices described in this Privacy Policy.
1. Information we collect
We collect several types of information to provide and improve our services to you. This includes:
Personal information:
When you make a purchase: We collect your name, shipping address, email address, phone number, and payment details (such as credit card information or PayPal details).
When you sign up for our newsletter: we collect your email address to send you marketing updates.
Automatically collected information:
Cookies: We use cookies to enhance your browsing experience and track usage of our website. Cookies are small files stored on your device to help with things like remembering your shopping cart, login preferences, or analyzing website traffic.
Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, language preferences, and browsing activity.
2. How we use your information
We use the information we collect for several purposes, including:
Order Processing: To process and fulfill your orders, including shipping, billing, and customer service.
Communication: To send you order confirmations, shipping updates, and customer support emails.
Marketing: With your consent, to send promotional emails or updates about new products, sales, or special offers.
Website Improvement: To analyze and improve the performance and user experience of our website.
3. Sharing your information
We do not sell or rent your personal information to third parties. However, we may share your information in the following ways:
Third-Party Service Providers: We may share your personal information with service providers who perform services on our behalf, such as payment processor (e.g., PayPal, Stripe), shipping companies (e.g., FedEx, USPS), email marketing services (e.g., Mailchimp), and website analytics services (e.g., Google Analytics). These third parties are obligated to protect your data and use it only for the services they provide to us.
Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).
4. Data retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for any legal, accounting, or reporting obligations.
5. Your rights regarding your information
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Access: You can request a copy of the personal information we have about you.
Correction: You can request that we correct or update any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
For customers in California or Europe:
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, and opt out of the sale of your personal data.
If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, and restrict processing of your personal data.
6. Data security
We take the security of your personal data seriously and use commercially reasonable security measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. International transfers of data
If you are located outside of the United States, please note that your personal information may be transferred to and processed in the United States or other countries where our service providers are located. By using our website and providing your information, you consent to the transfer of your data across borders, including to the United States.
8. Third-party websites
Our website may contain links to third-party websites. This Privacy Policy only applies to the Dr. Herb website, and we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites before providing any personal information.
9. Cookies and tracking technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. Cookies help us remember your preferences, track cart items, and improve website performance.
Managing Cookies: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings, where you can block or delete cookies. However, please note that blocking or deleting cookies may affect your user experience on our website.
For more information on how we use cookies, please review our Cookie Policy.
10. Children’s privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe we may have collected personal information from a child, please contact us immediately.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated policy on our website and updating the "EffectiveDate" at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.