1. Introduction
Welcome to Dr.Herb ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you visit our website thedrherb.com ("Website") and purchase our herbal teas and related products.
By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following types of personal information:
Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address.
Payment Information: We process payments through third-party providers (e.g., Shopify Payments, PayPal, Stripe). We do not store your payment details.
Order Information: Details about products purchased, order history, and transaction details.
Technical Information: IP address, browser type, device information, and browsing behavior on our Website.
Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel) to improve user experience and for marketing purposes.
3. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you about orders, promotions, and updates.
Provide customer support and respond to inquiries.
Improve our Website, products, and services.
Prevent fraud and comply with legal obligations.
Personalize your shopping experience through targeted advertising and recommendations.
4. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted third parties to provide our services:
Payment Processors: Shopify Payments, PayPal, Stripe.
Shipping Providers: To fulfill your orders.
Marketing & Analytics: Google, Facebook, Klaviyo (for email marketing).
Legal Compliance: If required by law, government requests, or to protect our rights.
5. Your Rights (CCPA & GDPR Compliance)
Depending on your location, you have rights regarding your data:
Access & Correction: Request a copy of your personal data and correct inaccuracies.
Deletion: Request deletion of your personal information.
Opt-Out: You can opt out of marketing emails and cookie tracking.
Do Not Sell My Personal Information: If applicable under CCPA, you can opt out via thedrherb.com.
To exercise your rights, contact us at herbs@thedrherb.com.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve Website functionality.
Analyze site traffic and customer behavior.
Provide targeted ads.
You can manage cookie preferences in your browser settings.
7. Security Measures
We take reasonable security measures to protect your data, including encryption and secure payment gateways. However, no method is 100% secure.
8. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your data.
9. Changes to This Policy
We may update this Privacy Policy. Changes will be posted with a revised "Last Updated" date.
10. Contact Us
If you have any questions, contact us at:
Dr.Herb, herbs@thedrherb.com